FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

1. What is your return policy?

We offer a 14-day return window from the date of delivery.
Items must be unused, unwashed, and in original condition with tags intact.

2. How do I initiate a return?

Returns can be initiated directly through your account:

  1. Log in to your account

  2. Go to My Orders

  3. Select the order

  4. Click Request Return

Once approved, you will receive further instructions.

3. Who is responsible for return shipping?

We follow a self-return policy.
Customers are required to ship the product back to us.

Return shipping charges are borne by the customer, unless the item is defective or incorrect.

4. Do you offer exchanges?

Yes, exchanges are available for size or product issues, subject to availability.

If the requested item is unavailable, we will offer a refund or store credit.

5. What items are not eligible for return?

The following items cannot be returned or exchanged:

  • Sale or discounted products

  • Customized or made-to-order items

  • Items damaged due to misuse

6. How long does it take to receive a refund?

Refunds are processed within 5–7 business days after the returned item passes quality inspection.

7. What if I receive a damaged or incorrect product?

Please notify us within 48 hours of delivery with clear images or videos.

We will arrange a replacement or refund at no additional cost.

8. Can I cancel my order?

Orders can be cancelled within 24 hours of placing the order.
Once the order has been shipped, cancellations are not possible.

9. How long does shipping take?

Orders are typically delivered within 3–7 business days across India.

Delivery timelines may vary depending on your location.

10. How can I track my order?

Once your order is shipped, you will receive a tracking link via email and/or SMS.

11. Do you offer Cash on Delivery (COD)?

COD may be available on selected orders and locations.

12. What payment methods do you accept?

We accept:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

Payments are securely processed via Cashfree Payments.

13. Do I need an account to place an order?

No, you can checkout as a guest.
However, creating an account allows you to track orders and manage returns easily.

14. What happens if my delivery fails?

If delivery fails due to incorrect details or unavailability, the order may be returned to us.
Additional shipping charges may apply for re-dispatch.

15. Do you ship internationally?

Currently, we primarily ship within India.
For international orders, please contact us before placing an order.

16. How can I contact customer support?

For any queries:

📧 Email: info@frio-fete.com
📞 Phone: +91 8591618126

ARMOURY INTERNATIONAL reserves the right to update this FAQ at any time.